Clear policies before we arrive.
These policies help protect appointment time, travel time, diagnostic work, and both parties' expectations. Please review them before scheduling service.
Square booking or a service request does not replace any separate service agreement or authorization we may ask you to review or sign.
Appointment & Cancellation Policy
Appointments are reserved specifically for each customer. Please provide at least 24 hours' notice when canceling or rescheduling.
Cancellations or rescheduling with less than 24 hours' notice may be subject to a $35 cancellation fee.
If the technician has already traveled to or arrived at the service location, applicable service-call and/or travel charges may still be due.
If the customer is unavailable, does not show up, cannot provide access to the vehicle, or is not prepared for the scheduled appointment, a $65 service-call/no-show fee may apply.
Emergencies and exceptional circumstances may be considered individually.
Customer-Supplied Parts Policy
Customers who purchase or provide their own parts are responsible for making sure those parts are correct and compatible with their vehicle.
If a customer-supplied part is incorrect, defective, damaged, incomplete, or incompatible and the scheduled repair cannot be completed, the customer may still be responsible for applicable service-call, travel, diagnostic, and/or labor charges for time and work already performed.
If another appointment is required because of a customer-supplied part, an additional service-call and/or travel charge may apply.
Divine Grace Mobile Auto Tech LLC does not provide a warranty on customer-supplied parts. Any part warranty, exchange, refund, or replacement must be handled by the customer with the seller or manufacturer.
Diagnostic & Service-Call Policy
Diagnostic and service-call charges cover the technician's travel, time, inspection, testing, and professional diagnosis.
Applicable diagnostic and service-call charges remain due even if the customer chooses not to proceed with the recommended repair, unless otherwise agreed to in writing.
If additional repairs or labor are needed beyond the originally approved service, the customer will be informed before additional chargeable work is performed.
Repair Authorization
By approving service, the customer authorizes Divine Grace Mobile Auto Tech LLC to inspect, diagnose, service, and/or repair the vehicle according to the services requested and approved.
Additional problems may be discovered during diagnosis or repair. Customer approval will be requested before additional chargeable work outside the previously authorized service is performed.
Customer Acknowledgment
Customers may be asked to acknowledge or sign a separate service agreement through Square. That agreement provides a record that the customer has read, understands, and agrees to the applicable service terms.